The ITSM and Helpdesk platform
made in Spain
Centralize incident management, support tickets, change requests, task-based projects, SLA analytics and attachments with preview in one platform. From €6/agent per month, VAT included, at no extra cost for your customers.
No credit card required · Cancel anytime
The more agents you have,
the more you notice the difference
Many international ticketing tools charge per agent with rates that scale fast, and often bill AI add-ons separately. Here's an honest comparison, without naming brands.
| Nº of agents | TicketFlow (€6/agent) | Typical international tools* |
|---|---|---|
| 5 agents | 30€/mo | 75€ – 500€/mo |
| 10 agents | 60€/mo | 150€ – 1.000€/mo |
| 15 agents | 90€/mo | 225€ – 1.500€/mo |
| 30 agents | 180€/mo | 450€ – 3.000€/mo |
| 50 agents | 300€/mo | 750€ – 5.000€/mo |
*Estimated range based on public rates from international ticketing platforms (entry-level to top-tier), not including AI add-ons many charge separately. Estimate as of August 2026, in approximate euros. With TicketFlow you pay €6/agent/month, VAT included, and customers with portal access are always free and unlimited.
Everything your ITSM
and support team needs
No filler features. No endless configuration. Everything ready from day one.
Incident and ticket management
Create, assign and prioritize tickets with custom statuses. Inbound email turns into tickets automatically.
Attachments with preview
View PDFs, Excel, Word and images directly in the ticket without downloading them. Supports all common formats.
Change management (Change Requests)
Manage change requests with an approval flow, activity history and per-client custom statuses.
Analytics, SLA and reports
Response times, volume per client, agent workload. Real-time data to make decisions.
Multi-client
Serve every client company you need from a single account, with each one's tickets and data kept separate.
Routing rules
Auto-assign tickets by keyword or client. The right tickets reach the right agent from the start.
Email integration
Connect your support inbox. Emails become tickets, replies are sent from the platform.
Unlimited customers, always free
Give portal access to every customer you need: they never pay for a seat or count as a billable agent.
Security and control
Per-user roles and permissions, single active session per account, full activity history. Your data, under your control.
Project management
Plan work as tasks with list, Kanban and Gantt views, phases and dependencies between tasks. Enabled client by client.
The work that does not fit
in a ticket
A migration, a rollout or a development project is not an incident: it runs for weeks, it has phases, and some tasks depend on others. Projects lives inside the same platform, with the same clients and users, and is enabled client by client from Settings.
List, Kanban and Gantt
Three views over the same tasks, with configurable columns and a filter panel. In the Gantt you choose how many months you see at once.
Dependencies with cascading dates
When a task slips, everything that depends on it moves its dates automatically, down the chain, keeping the duration each task already had planned.
Three dates per task
Start date, expected end date and deadline. Planning can move without losing sight of what you committed to the client.
Connected to your tickets
Each task can link tickets, change requests and other tasks, with comments, attachments, progress, estimated effort and blockers.
Who sees and who decides
You choose which roles are Project Manager for each client and how much everyone else sees. With change history and approval for sensitive changes.
Export what you need
Download tasks to Excel or CSV, picking which fields and which tasks go into the file.
You're up and running in under an hour
Create your account
2-minute signup. No credit card. 14 days free to explore everything.
Set up your team
Add your agents. You only pay per seat once the trial ends.
Connect your email
Support emails become tickets automatically from day one.
Start resolving
Your team manages tickets from the dashboard. You see the data in real time.
Fully configurable,
client by client
Every client has its own way of working. That's why TicketFlow has no single fixed workflow: you adjust statuses, timeframes and fields to fit each one, without touching code or depending on us.
Ticket statuses per client
Create your own statuses with name, color and Kanban order, defining which status is the starting point and which ones are final for each client.
SLA per client
Configure your own response and resolution times for each client, with real-time tracking and analytics.
Custom fields
Add up to 5 custom fields (text, number, list or radio) to each client's tickets, and decide which ones are visible on their portal.
Change requests, your way
Define your own statuses and priorities for each client's change requests, with the same level of control as tickets.
Assignment rules, your way
Define how incoming tickets are automatically assigned based on the sender, subject or body of the email, and scope each rule to a specific client if needed. The routing logic is entirely yours.
Custom roles and access
Configure which modules each role can see: tickets, change requests, analytics, or any combination of them. Every team accesses only what it needs.
Everything is configured from Settings → Clients, with no artificial limits between clients. Nothing gets left out when you get started.
€6 per agent per month, VAT included. That simple.
You only pay for the people on your team who handle tickets. Customers with portal access are always free and unlimited. The final price is calculated when you create your organization, before we ask for any payment details.
- Unlimited tickets
- Change Requests
- Attachments with preview
- Analytics and reports
- Email integration
- Automatic routing rules
- No lock-in, cancel anytime
- Add or remove agents whenever you need
- 14-day trial, no credit card
- The exact price is shown when you create your organization
Made in Spain, with clear and transparent pricing
Team and support in your language. Your data is hosted on European Google Cloud infrastructure, compliant with GDPR.
€6/month per person on your support team, VAT included. Customers with portal access are always free and unlimited, no fine print.
Month-to-month subscription, cancel anytime. Email us at ticketflow.support.tf@gmail.com and the team that builds the product answers you.
Frequently asked questions
What is TicketFlow?
How does pricing work?
What happens when the 14-day trial ends?
Can I migrate from another ticketing tool?
Which attachment formats can I preview?
Where is my data hosted?
Can I cancel at any time?
Does it include project management?
ITSM and support guides
Practical articles on managing incidents, changes and technical support, without unnecessary jargon.
What is ITSM? A practical guide for SMBs
What ITSM means, why it matters even for small teams, and how to implement it in 4 steps.
ITSM platform: what it is and how to choose the right one
The 7 key criteria for choosing well: incidents, changes, SLAs, multi-client and per-agent pricing.
Helpdesk vs ITSM: differences and when you need each one
What sets a helpdesk apart from full ITSM software and when to make the jump.
Helpdesk software for SMBs: how to choose the right one
Which features you actually need, how to compare pricing and the most common mistakes.
How much does ticketing software cost?
Pricing models, hidden costs and how to work out what you will really pay.
Start today. No risk.
14 days free. No credit card. Cancel anytime.
Create my free account →Or email us at ticketflow.support.tf@gmail.com — we reply within 2 hours